Most items are shipped FedEx 2nd day. FedEx Priority Overnight and US Postal Service are also available upon request. Please note we only ship our fine jewelry to the billing location not to an alternative address. The FedEx deliveries require a signature at the time of delivery. Note that we do not ship Internationally at this time.
Remember to return any lab reports or appraisals that came with the item you purchased but plan to return. If you don't return the reports associated with a returned item you will be charged for those reports.
If your merchandise arrives damaged in any way, it must be investigated by the carrier. Please make sure to keep all packing materials "as is" when submitting for inspection. After an RMA has been issued, you should include a copy of the inspection by the carrier before returning the item.
Should you receive the wrong item, it should be returned to us in its original condition, so please handle it carefully and do not remove any tags. Avalon Jewels makes every effort to ensure you will be completely satisfied with your purchase, but we reserve the right to restrict the purchasing privileges of anyone who abuses our return policy or has an unacceptable cancellation rate.
If you have requested that an item be altered a 20% restocking fee will be applied to a return of that item. This includes: custom orders, stone mountings, sizing (see exclusions below) and any other product alterations made at your request. The restocking fee will not exceed $200 per item. There is NOT a restocking fee for items that are returned as they were offered for sale and were not altered.
Ladies rings sized below 5 and above a 9 and men's rings that are sized above a 12 may not be returned.
We make every effort to issue refunds in a timely manner. Much of our merchandise, however, is comprised of one-of-a kind items, and each gem is unique in terms of cut, color, clarity, and carat weight. Due to inspection processes that may be required, it can take 7- 10 business days for your credit to appear on your credit card statement.
The policies set forth in this agreement govern the use of Avalon Jewels Gift Card Program.